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Sonos Apologizes for Widely Criticized App Redesign, Provides Progress Update

Juli Clover • July 25, 2024
We know that too many of you have experienced significant problems with our new app which rolled out on May 7, and I want to begin by personally apologizing for disappointing you. There isn't an employee at Sonos who isn't pained by having let you down, and I assure you that fixing the app for all of our customers and partners has been and continues to be our number one priority.
July and August:

  • Improving the stability when adding new products

  • Implementing Music Library configuration, browse, search, and play

August and September:

  • Improving Volume responsiveness

  • User interface improvements based on customer feedback

  • Improving overall system stability and error handling

September:

  • Improving Alarm consistency and reliability

September and October:

  • Restoring edit mode for Playlists and the Queue

  • Improving functionality in settings

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